At this time, we do not offer returns or exchanges, except in the exceptional case of a defective item. All Den of Wax records are new and unplayed and we ship all of our records in high quality Whiplash boxes, packed to withstand the rigors of mail delivery.

If you believe that an item you purchased is defective, please contact info@denofwax.com within 30 business days of purchase and we will work with you to make it right.